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Beginner Level 2

Hi, I recently purchased Samsung Galaxy  A31. During phone calls, video recording and whatsapp audio calls Mic working fine. But during Whatsapp video call my Voice is not going to other end. I tried hands-free but still facing problem. 

During whatsapp video call when I speaks on top of the phone (in noice cancellation mic) my voice goes to the persion i am calling. It means during Whatsapp video call noice cancellation Mic works instead of main Mic. 

Please help me. Is this softwear issue or headwear issue? And what is the solution?

2 Comments
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Active Level 6
First of I don't understand why you bought A31.
Regarding this issue, does it happen only with whatsapp ? Or in normal calls, other video calling apps ?
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