Original topic:

Galaxy A 50 audio not working.

(Topic created on: 12-25-2020 04:23 PM)
demodesmond1
Beginner Level 4
Options
Galaxy A

My Galaxy A 50 is giving audio problems. It started not long after the last system update. It only works on bluetooth and Jack earpiece. Pls I need my phone fixed cos the speaker is not damaged. I tested them by dialing *#0*# and they work perfectly. 

I never expected this from Samsung Galaxy products. 

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2 Comments
Anonymous
Not applicable
Galaxy A
Take a backup of your data in smartswitch computer as well as on phone.
Power off. Press power on with Volume up button and select factory data reset. And then reload the data from smart switch.
If this does not work then contact nearest service centre
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the sound problem kindly follow below given steps:-


1. Disconnect all accessories and remove any third-party case form your phone and check device volume settings if its full or not.


2. Reset the device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.


If the issue still persist kindly visit your nearby service center for the physical inspection of your device. You can search for the nearby service center from given link:-
https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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