Rashmikant
Beginner Level 2
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Galaxy A
After last software update on 28 may 2021 has resulted in WhatsApp. New software is not supporting downloading of  media files in WhatsApp.
Samsung max is consuming high internet data.
I sent more than 10 error reports and remote too but problem glitch continuing since last 11 days.
Very bad experience
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1 Comment
cs-member13
Expert Level 1
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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