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07-24-2020 07:29 PM in
Galaxy AI HAVE BEEN USING MY CELLPHONE FROM 2 MONTHS BUT I AM FACING A LOT OF PROBLEM WHILE FINGER PRINT SCANNER.SOME TIMES IT DOES NOT RESPOND OR SOME TIME ITS RESPOND VERY LATE.KINDLY GIVE A PROPER UPDATE FOR FAST FINGERPRINT RECOGNITION.
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07-25-2020 09:14 AM in
Galaxy A- Mark as New
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07-28-2020 03:24 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
To resolve "fingerprint" issue kindly follow the given below steps:-
1. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.
After Performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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08-20-2020 10:46 PM in
Galaxy A