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05-29-2020 08:46 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We are very sorry for the inconvenience caused to you regarding software issue, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) with the screenshot attached to it.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support