Original topic:

Front camera problem

(Topic created on: 03-25-2020 02:40 PM)
445 Views
RushabhShah
Active Level 6
Options
Galaxy A
In my A70s their is 32 MP front camera but when I switch to front  32MP mode then their it says 21 MP mode activated 

image

Please solve this bug Samsung..
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10 Comments
Ranjha01
Active Level 4
Galaxy A
yup bro that's a bug
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Anonymous
Not applicable
Galaxy A
Prano
Active Level 7
Galaxy A
Yep, correct, by default it crops in.

Please accept this guy suggestion as solution.
RushabhShah
Active Level 6
Galaxy A
yeh you are right in wide angle it goes to 32MP and at normal it goes to 21MP
sayanm50
Active Level 9
Galaxy A
are you stupid?
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bimanmitra
Active Level 1
Galaxy A
That may not be a bug. Maybe, the camera resolution is getting better in 21MP. Is there any decrease in the performance?? Tell me that..
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bnjha72
Active Level 9
Galaxy A
if you want to use 32 mp in selfie then use wide angle.
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RushabhShah
Active Level 6
Galaxy A
yeah thanks
I got it
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cs_member9
Active Level 7
Galaxy A

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the well-being and safety of our employees which led to the delay in response.

 

Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.

  1. Reset camera settings: Click Camera > Go to Camera Settings > Reset Settings.
  2. Clear camera app data: Go to Settings > Apps > Camera > Select Storage > Clear Data and click OK.

 For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)

 

Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support