Original topic:

Fingure print problem A21s . Samsung lover, But i think samsung making fool

(Topic created on: 04-28-2021 08:09 PM)
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Manishk13
Active Level 1
Options
Galaxy A
I think I wasted my money.
In 5 months only got figure print problem.
Contacted service center also but again the same problem.
1. Fingureprint not responding, please restart
2.Fingure print application is not there in applications.
3. Done every thing that I can do...

Fed up , can any one help
8 Comments
Galaxy A
Have you cleaned it recently using hand sanitizer?
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Manishk13
Active Level 1
Galaxy A
Will that create any problem?🤔🤔
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Galaxy A
I had a Nokia 8.1 previously. One time I poured a big lump of gel type sanitizer on the phone's back(over fingerprint sensor also) and cleaned it to my heart's content. Next day morning It gave up on me. 😅
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Galaxy A
I think excessive alcohol can damage the surface of the sensor. I am not sure.
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Megami
Active Level 5
Galaxy A
I clean my fingerprint sensor with alcohol daily but no problem. At least I've poured sanitizer 200+ times on my fingerprint sensor. Still good 😊
Manishk13
Active Level 1
Galaxy A
I don't think so that I have cleaned it like that🤔🤔😬😬
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Galaxy A
Good good. 😅
Samsung_Support1
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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