Try the following steps: *Reboot the phone *Try the sensor on safe mode (long press power off button to try safe mode). If it works, it might be an app causing the issue. *Clean the sensor thoroughly with dry, clean cloth. *If nothing works, factory reset the device. If the issue still persists, visit your nearest service center.
Thanks for being a part of Samsung community. For better fingerprint recognition follow the below conditions:-
• Ensure that the fingerprint recognition sensor and your fingers are clean and dry. • The device may not recognize fingerprints that are affected by wrinkles or scars. • If you bend your finger or use a fingertip, the device may not recognize your fingerprints. Make sure to cover the entire fingerprint recognition sensor with your finger.
If still issue persists after following above conditions kindly follow the below steps: - Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch. - We would suggest you to visit nearby Samsung Service Center in order to get your device physically inspected by the service engineer. Please find service center details in the link provided -http://www.samsung.com/in/support/servicelocation
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
