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Active Level 4
Galaxy A50 fingerprint cant work in outdoor both lockscreen and ssecure apps 


Please fix this issue in next update 
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Active Level 8
please remove all fingerprint and then again add them.
and if you have screen guard then remove it and check it work fast
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Active Level 8
because it is not work in sunlight.
make a shadow on the mobile and then try again.
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Active Level 4
then why samsung add fingerprints
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Active Level 3
thank you
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Active Level 6

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please be assured and to resolve "fingerprint" issue kindly follow the given below steps:-


1. Try after register a new fingerprint. To register a new fingerprint:-
Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.


2. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
To exit safe mode: Restart your device.


3. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.


After Performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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