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saikat2473
Beginner Level 2

After November update which purported to have improved the FPS and exhort users to re register their fingerprints has a major issue as one cannot re register fingerprints. After 41% it is getting stuck.  What to do. 

8 Comments
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mitultanti
Active Level 1
same problem here
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sureshkanth
Beginner Level 4
try restarting
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kartikxisk
Active Level 1
same problem here
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navisingh
Expert Level 1
same problem here
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A50phone
Active Level 7
all user same issue...and battery drain very fast
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Abby1
Active Level 3
it's a serious issue....hopefully samsung does fix it....Have had great trouble in re registering the fingerprints on my a50
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kyash108
Active Level 1
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Hi there,

 

Please perform the following steps:
> If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
> Once screen guard is removed now register the fingerprint again and check the issue.
> If the problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.
> If the issue still persists, create data backup and reset the device.
> Make sure to use the central fingerprint parts evenly when you register or scan the fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.
>Check for the latest device O/S (Scroll down Notification panel >Settings >Software Update >Download updates manually).
For further assistance, register your concern in Samsung members application (Open Samsung members app >> click on “+“icon > send feedback >> error report / ask question).

Regards,
Team Samsung Members

 

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