Original topic:

Fingerprint

(Topic created on: 01-18-2025 02:26 AM)
57 Views
ox33ox
Beginner Level 2
Options
Galaxy A
My Sensor Fingerprint not working anymore what should I do ?
3 Comments
yousefhbk
Active Level 6
Galaxy A
Did u fix new screen protector
0 Likes
TraverS
Active Level 7
Galaxy A
If you fixed a new scren protector, delete fingerprints and add again.
Also go to settings and activate touch sensitivity to increase the fingerprint sensitivity.
If you didn't apply a screen protector, try diagnosis in members app.
Last option is a hard reset and if still it fails, take to a service center.
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy A

The fingerprint recognition performance of your phone can be affected by various factors. If you are having issues, please check the condition of your phone's screen protector, whether or not the phone is wirelessly charging, and ensure that your finger is clean before placing it upon the fingerprint scanner.


For more troubleshooting steps, please check the link below:

https://www.samsung.com/ae/support/mobile-devices/my-samsung-smartphone-is-not-recognizing-fingerpri...

0 Likes