Fingerprint sensor stopped working after January security update

[illuminator11]

After installing the latest January security update, my finger print sensor stopped working. Has anyone faced this problem too.

 

[Ehsank]

you need to visit service center

[Sidhabhi]

Once clear previous fingerprints and register fresh one

try and check

or once perform normal phone reset settings

settings>general management>select reset>click on reset settings

if problem still persists,visit nearest service center

[illuminator11]

i am not able to remove the already registered fingerprints. i tried to reset the settings but the problem persists. i will try hard restore first. if the problem persists. will visit service centre

[Sidhabhi]

Better perform reset apps preferences once

settings>applications>click 3 dots at top right corner>select reset apps preferences
and


and check recently installed 3rd party apps

[Strangeneria]

I faced the similar problem, so I unistalled all my third party apps and restarted the device. Maybe some app may cause a bug !. You may reset it and see

[illuminator11]

i tried safemode on my phone which is effective same as uninstalling 3rd party apps. but problem still persists

[YashAgarwal]

visit service center

[illuminator11]

visited service centre. They recalibrated the sensor. now its working fine

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check rebooting your device. 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support