Fingerprint sensor not responding

[MissNkateko]

My phone has been like this for 4 months now I've tried everything 💔

[Neolyn]

Which phone is it?

[MissNkateko]

An A16

[ItuT]

Mine started doing the same thing today

[johnbaptist]

Sensor of fingerprint is sleeping, you can try to go on the service carrier to help you

[The-Kid-Deė]

Restart your phone

[MissNkateko]

I have been doing that ever since it stopped working

[The-Kid-Deė]

I think only Factory reset will fix the phone or just take it to a Samsung store

[motau]

Factory reset wont do him any good. I tried it.

[Roelies]

Do the Phone Diagnostics in the support section in Samsung Members