Original topic:

Fingerprint security problem !!

(Topic created on: 02-22-2024 11:19 AM)
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realvs
Beginner Level 2
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Galaxy A
I have been using the Galaxy A53 5G phone for a few days now. Currently there is a problem with the fingerprint sensor. The phone is being unlocked through anyone's fingerprint. Please fix this soon with an update. I am very troubled.
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue by given links. However, we are taking your valuable feedback regarding this.

Please remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up a fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

Please follow the below steps:
How to remove Fingerprint:
Tap on Settings >Biometrics and Security > Fingerprints> Fingerprint1> Remove> Tap on Remove again to confirm.

How to Set up Fingerprint:
Tap on Settings> Biometrics and Security>Fingerprints Tap on Add Fingerprint> Scan your fingerprint>Place your finger on the sensor, then lift it off when you feel a vibration> Continue >Reposition your finger each time to capture the edge of your fingerprint> Done.>Fingerprint added successfully.

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Galaxy A
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