Original topic:

Fingerprint scanner complaint

(Topic created on: 07-22-2021 11:48 PM)
234 Views
Sanak
Active Level 3
Options
Galaxy A
Fingerprint scanner not working
Samsung helpline not resolve my issues
7 Comments
Sanak
Active Level 3
Galaxy A
A21s
0 Likes
Sanak
Active Level 3
Galaxy A
No
A21s
0 Likes
IcyJay30
Expert Level 3
Galaxy A
Go to 'Get help' section in this app and try interactive check for fingerprint sensor,
Also register your fingerprints again.Screenshot_20210722-235909_Samsung Members_3804.pngScreenshot_20210722-235706_Samsung Members_3801.png
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Sanak
Active Level 3
Galaxy A
I try it meny times
Restart phone but the issue not resolveScreenshot_20210723-000455_Settings.jpg
0 Likes
Sanak
Active Level 3
Galaxy A
Fingerprint scanner not working properly and it happening
0 Likes
Sanak
Active Level 3
Galaxy A
Very bad
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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