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Original topic:

Fingerprint issue

(Topic created on: a month ago)
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hanifsharif
Beginner Level 2
Options
Galaxy A
After updating my samsung a32 fingerprint does not when we try to register fingerprint they show fingerprint doesn't work, please restart your phone and when we restart phone they again show same message
Kindly suggest some solutions
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4 Comments
Galaxy A
Samsung a32 fingerprint issues
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RANA_NAJAM
Active Level 10
Galaxy A
Attempt re-registration of the fingerprint. If registration remains unsuccessful, remove the screen protector and retry. A screen protector may interfere with fingerprint recognition. Ensure fingers are adequately moisturized prior to registration, as dryness can impede the process.
hanifsharif
Beginner Level 2
Galaxy A
I've done it all before
A Mobile repair person from local market says it is a software problem.
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RANA_NAJAM
Active Level 10
Galaxy A
Initiate a factory data reset; however, ensure all data is backed up beforehand.