Fingerprint issue

[Aashu95]

After December update I'm unable to add my fingerprint in galaxy a50. Such a worst experience.

I'm very unsatisfied with this update

[afzarulsamsung]

sorry to here that but samsung will provide an update for solving this issue, so many have the same problem

[Aashu95]

when?

[Aashu95]

bcz we r facing this issue after November update. and in December update it is still persist.

[saby78]

really i m also facing same problem,,i also cant able to change keyboard language

[Snjy]

I am register fingerprint but not perfectly wark

[Shaman12]

This issue started with Nov, 2019 update. but still not fixed with dec, 2019 update. not expecting from Samsung that it will ever be fixed. Samsung phones are good but only 8 months after that they are just scrap.

[afzarulsamsung]

soon because so much customers are facing the same ,

[Samsung_Support6]

Hi there,

Kindly follow the below mentioned steps to resolve the issue-

> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue

> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the centre and corners have been fully scanned.

For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,

Samsung Members Team

[Aashu95]

its mean to say that first I remove my tempered glass and after register my fingerprint i go to a shop and purchase a tampered again.
do you think this is a right solution.