Original topic:

Fingerprint calibration needed. After android 10 update.

(Topic created on: 04-04-2020 04:25 PM)
666 Views
pakku1
Active Level 3
Options
Galaxy A
Hi friends pls help me. I cant register my fingerprint after android 10 update it always says that finger calibtarion needed. Pls samsung fix this issue or someone pls help to solve this problem as earliest.
3 Comments
cs_member9
Active Level 7
Galaxy A

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device:

 

Reregister the Finger Print: Settings> Biometric and security> Fingerprint > Continue> Set a screen lock method> Continue> Set a screen lock> Register Fingerprint

 

We recommend customers to use only Samsung approved Screen protector.

 

If the issue still persists, kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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dablue
Beginner Level 2
Galaxy A
Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow the below mentioned step to improve the performance of the device:

Reregister the Finger Print: Settings> Biometric and security> Fingerprint > Continue> Set a screen lock method> Continue> Set a screen lock> Register Fingerprint

We recommend customers to use only Samsung approved Screen protector.

If the issue still persists, kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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dablue
Beginner Level 2
Galaxy A
Hi friends pls help me. I cant register my fingerprint after android 10 update it always says that finger calibtarion needed. Pls samsung fix this issue or someone pls help to solve this problem as earliest
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