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03-21-2020 11:27 PM in
Galaxy A- Mark as New
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04-06-2020 10:38 AM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow the below mentioned step to improve the performance of the device:
Re-register the Finger Print: Settings> Bio-metric and security> Fingerprint > Continue> Set a screen lock method> Continue> Set a screen lock> Register Fingerprint
We recommend customers to use only Samsung approved Screen protector.
If the issue still persists, kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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04-06-2020 10:43 AM in
Galaxy Arelated to fingerprint but, do I get samsung approved screen protector from samsung service center or from samsung shop..?