Original topic:

Fingerprint Scanner

(Topic created on: 03-21-2020 11:27 PM)
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RushabhShah
Active Level 6
Options
Galaxy A
Sometimes it is very much annoying to use fingerprint scanner on my A70s due to tempered glass cover on my screen it is not working properly sometimes ...
But  after android 10 update on my A70s fingerprint  scanner is little bit faster comparing to  past ..
2 Comments
cs_member9
Active Level 7
Galaxy A

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device:

 

Re-register the Finger Print: Settings> Bio-metric and security> Fingerprint > Continue> Set a screen lock method> Continue> Set a screen lock> Register Fingerprint

 

We recommend customers to use only Samsung approved Screen protector.

 

If the issue still persists, kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

RushabhShah
Active Level 6
Galaxy A
Thank you for solving my problem
related to fingerprint but, do I get samsung approved screen protector from samsung service center or from samsung shop..?
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