Finger sensor not working

[rounak007]

Since few weeks the fingerprint sensor of my Galaxy A24 is not working. I can't use the fingerprint lock. There's a new sound coming from my phone's inside after this started.Not sure about internal damage.

.Help wanted :(

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[rounak007]

Not willing to factory data reset. Will it be fixed guaranteed if I do this or there's any chance that the sensor is damaged?

[goodthings]

Nothing.

[goodthings]

Your's most welcome to here.

[Wodehouse]

There are several troubleshooting steps you can try to resolve the issue with your Galaxy A24's fingerprint sensor:
1. Restart Your Phone:
* A simple restart can often resolve temporary software glitches that may be affecting the fingerprint sensor.
2. Re-register Your Fingerprints:
* Remove Existing Fingerprints: Go to Settings > Biometrics and security > Fingerprints and delete all currently registered fingerprints.
* Add New Fingerprints: Follow the on-screen instructions to re-register your fingerprints. Ensure your fingers are clean and dry during the registration process.
3. Check for Software Updates:
* Make sure your phone is running the latest software version. Updates often include bug fixes and improvements that can resolve issues like this.
* Go to Settings > Software update to check for and install any available updates.
4. Remove Screen Protector or Case:
* If you're using a screen protector or case, try removing them temporarily to see if they're interfering with the fingerprint sensor. Some screen protectors or cases can block the sensor's signal.
5. Clean the Sensor:
* Gently clean the fingerprint sensor area on your phone's screen with a soft, dry cloth. Avoid using any harsh chemicals or abrasive materials.
6. Check for Moisture or Damage:
* If your phone has been exposed to moisture or has any visible damage to the fingerprint sensor area, it could be causing the issue.
7. Contact Samsung Support:
* If none of the above steps resolve the problem, contact Samsung Support for further assistance. They may be able to provide more specific troubleshooting steps or arrange for repair if necessary.
I hope these suggestions help you get your fingerprint sensor working again!

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[rounak007]

Can't erase the fingerprints

[Oneui_new]

Have you changed the display of your phone recently?

[rounak007]

No, my phone is in fresh condition.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Ensure that your fingers are clean and dry.
Note: If the skin on your fingertips is peeling or cracking, or your fingerprint is difficult to capture, the fingerprint ID on your phone may not work.

● If your fingerprints fail to unlock the phone while the phone is recharging, remove it from the charger and try again. If you are charging the phone with a charger and data cable from other brands when you use fingerprints to unlock the phone, they may interfere with the fingerprint sensor and cause the recognition to fail.

● Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize the fingerprint.

● Remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up a fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

● How to remove Fingerprint: Path: Settings> Biometrics and Security> Fingerprints> Fingerprint1> Remove> Remove again to confirm.

● How to Set up Fingerprint: Path: Settings>Biometrics and Security> Fingerprints> Fingerprint> Scan your fingerprint> Place your finger on the sensor, then lift it off when you feel a vibration> Continue> Reposition your finger each time to capture the edge of your fingerprint> Done> Fingerprint added successfully.

● Try Safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support