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01-02-2020 06:29 AM in
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01-02-2020 07:08 AM in
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01-02-2020 07:50 AM in
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01-02-2020 10:11 AM in
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01-02-2020 03:46 PM in
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01-06-2020 03:25 PM in
Galaxy AHi there,
Please perform the following steps to resolve the issue:
1-Run the device in Safe mode and reconfigure the fingerprint.
2- Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.
3- If issue still persists, create data backup and reset the device.
For further assistance, register your concern in Samsung members app (Open Samsung members app > click on “+“icon > send feedback > Error report/ Ask Questions).
Regards,
Team Samsung Members
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01-07-2020 03:51 AM in
Galaxy AThank You
EFXOR.