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04-04-2020 11:39 AM in
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04-04-2020 02:01 PM in
Galaxy AMy phone's face unlock feature is most of the time fast but sometimes it performs slow or says "No Face Detected".
When I play games (1hour) it heats a lot.
And I also feel very sad thinking how it is the successor of A50 as it hasn't inbuilt screen recorder compared to its predecessor A50.
Almost every phone has march security patch but A51 is stucked on Feburary security patch.
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04-04-2020 02:05 PM in
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04-04-2020 02:04 PM in
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04-04-2020 02:07 PM in
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04-05-2020 09:46 AM in
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04-05-2020 09:47 AM in
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04-14-2020 04:16 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We understand you concern about "phone hanging". Kindly perform the below mentioned few of the quick steps:
1) Check space availability: keep at least 20% internal memory free.
-Settings > Device Care > Storage.
2) Check internal memory space: To improve the performance RAM of the device should be free. So, clear the RAM memory once in a day.
-Settings > Device care > Memory.
Kindly visit the given link for the complete steps and be assured it should resolve your issue:
https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/
For the other issues kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes):-
Samsung Members App > Feedback > Error Report > Attach log file.
Thank you for writing to Samsung.
Warm regards,
Samsung Customer Support