Original topic:

False overheating alert

(Topic created on: 09-16-2020 05:45 AM)
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Stagbont
Beginner Level 4
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Galaxy A

My galaxy A2 Core gives me false alert that my phone is overheating while is not. I have done a factory reset but it's still the same. This started a couple of days after I had installed the August system update.  What can i do to fix this issue?

2 Comments
AGP25
Active Level 7
Galaxy A
contact the service center..its the best you can do..may be some software gimmicks during updates..
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Samsung_Support3
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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