Original topic:

False Root reports

(Topic created on: 02-24-2024 09:59 PM)
109 Views
levs
Active Level 1
Options
Galaxy A
Samsung apps are saying that my phone is rooted, even thought it was never. How can I fix that?

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6 Comments
Zammi
Active Level 8
Galaxy A
Have you ever rooted or any custom ROM installed at any point of time?
levs
Active Level 1
Galaxy A
That's the thing, neither did I flash custom roms nor did I root it
Zammi
Active Level 8
Galaxy A
Knox is "tripped".
Did you buy this phone from Samsung or any authorized dealer? Or from Amazon/eBay like sellers?
levs
Active Level 1
Galaxy A
I bought it from a verified seller here in Russia. Everything was working perfectly yesterday
Zammi
Active Level 8
Galaxy A
If Samsung Pass / Wallet were working till yesterday, then it could be something else. Contact a service center.

If this is the first time you are trying to use any app that is protected by Knox and facing the error, then Knox is tripped, Nothing can be done to fix it.
Samsung_specialist
Community Manager
Options
Galaxy A

To start device diagnosis Follow the below steps:

Go to Settings.
Then select battery and device care.
Go to the diagnostics option.
Press test all, you can also choose one or multiple.
If something is wrong, the device will indicate after diagnostics that an action is required as you need to visit the nearest service center . The device is in good condition if it doesn't display anything.

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