Original topic:

Facing a serious issue

(Topic created on: 12-22-2022 02:05 AM)
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S1wa0pnil
Active Level 1
Options
Galaxy A
The albums and pictures are not shown proporly in the gallery app. But it is all good in google photos.
I have not enabled the option of "select albums to show". I also face the problem while sharing something through whatsapp, all the video,photos are not shown at all. Using Samsung Galaxy A52 4g updated.

4 Comments
_Sara_
Expert Level 4
Galaxy A
Allow to Camera, Gallery and WhatsApp all the permissions
S1wa0pnil
Active Level 1
Galaxy A
Thanks. Looks like the problem is gone for whatsapp. But still the same issue remains in gallery🥲
_Sara_
Expert Level 4
Galaxy A
Settings- Apps- Gallery- Storage- Clear data and cache then restart mobile
cs_member8
Moderator
Moderator
Options
Galaxy A

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

If the issue still persists, kindly register your concern in the Samsung Members app (Samsung Members app > Get help > Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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