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05-08-2020 06:51 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
To resolve this issue kindly follow the given below steps:
>>>>We request you kindly register your facelock again then check.
>>>>Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .
Note: You can try other methods of privacy as well.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
