Original topic:

Face lock problem

(Topic created on: 05-03-2020 10:27 PM)
254 Views
joy1234
Beginner Level 2
Options
Galaxy A
Hey!guys I'm facing the face lock problem on my A20 since 3 month. My face was resistered on my A20,  but anyone can unlock my phone through face lock.  
I did factory reset.  But my problem is going on.. now what can I do???

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4 Comments
Anonymous
Not applicable
Galaxy A
Turn off faster recognition check
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Galaxy A
It is an AI face recognition, if security is an issue do not use the face lock because there is no hardware present for that in your phone use finger print .
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chintan2304
Active Level 7
Galaxy A
I'm A20 user..but I am not facing this type of problem.....
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve this issue kindly follow the given below steps:

 

>>>>We request you kindly register your facelock again then check.

>>>>Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

 

Note: You can try other methods of privacy as well.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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