I bought new Samsung Galaxy A50S, Torch light is not working while making video calls.
Having issues in back option sometimes its not working.
Battery drained quickly not like 4000 mah as mentioned.
Dear Samsung I am a SONY customer, i bought first time your mobile. Please support me regarding this to have a continuous faith on you (BRAND).
Dear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and perform following methods to resolve the Camera flashlight issue :
1) Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)
2) Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.
3) Reset the Device :- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset :- Settings>General Management>Reset
And to resolve "battery drainage" issue kindly click on the link below:
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Samsung Customer Support