Harshitchawla
Beginner Level 2
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12-30-2017 04:26 PM in
Galaxy A
do all others users having same problem with their devices with the fingerprint sensor... it doesn't recognise in one go as well as write to wipe your home button also do your camera able to focus easily.?
4 Comments
_007
Expert Level 4
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12-30-2017 04:49 PM in
Galaxy A
It happens when you're unlocking your phone with wet hands.Unlock it with dry hands.
Harshitchawla
Beginner Level 2
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12-30-2017 05:15 PM in
Galaxy A
tried with dry hand as well but problem still exist
admin_
Expert Level 5
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01-02-2018 09:48 AM in
Galaxy A
Thanks for Being a part of Samsung community. We would like to inform you Kindly follow the steps below to resolve your concern :-
1) Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
2) Please run your device in safe mode.
3) Please do reset your device on factory mode after taking the data backup Via Smart switch.
If still issue persist, the relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you.
1) Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
2) Please run your device in safe mode.
3) Please do reset your device on factory mode after taking the data backup Via Smart switch.
If still issue persist, the relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you.
aslambasha
Beginner Level 2
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01-04-2018 12:11 AM in
Galaxy A
samsung galaxy on max is not working for finger print sensor