FINGERPRINT SCANNER ISSUE IN SAMSUNG MID RANGE MOBILE

[Mehul318]

I really disappointed for fingerprint scanner provided by Samsung in midrange mobile. It like no use. In outdoor conditions it's never work 8 out 10 times. Worst ever experience faced in my earlier J7 prime regarding this.why such this happened??I think Samsung think on this and provide good fingerprint scanner in midrange mobile.

[veer]

now all phone fingerprint working good bro

[Vicky_A52]

ss brother fingerprint recognition is improved in Aseries so much better than previous

[Mehul318]

Dear check your fingerprint at outdoor...

[Techsavy]

same issue I have been reporting since Dec 2019 but no luck. samsung developer team is fit for nothing .

[Techsavy]

completely agree.
even I visited customer care center and those stupid people reset my phone and nothing worked

[Mehul318]

Yes no result even in-display fingerprint work very fast and quick in such company mobile like realme, oppo, redmi, vivo etc.

[Q7]

In my opinion, the main problem is that there is option to add only three fingers. If there was option for more, then we could add same finger in different conditions. Then whether the finger is wet or dry or dirty, it would work every time.

[Samsung_Support5]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support