Exynos 9611 and A51

[DanishSk]

My Galaxy A51 got frozen and restarted automatically today morning what is happening 😶🤨 Whatever is it please resolve it I guess I should have not purchased exynos 9611 phone by investing my precious 23k else I would have gone with some other brand but no I had faith in samsung but I was completely wrong It seems like I've purchased laggy non powerful processor phone by giving 23k great!!!! And no one from samsung is taking any initiative to optimize and improve this processor instead samsung released A52 wow I've purchased A51 before 6 months of A52 how come I upgrade myself there are many people like me......who are stuck with this thing

Could samsung improve A51's performance and non laggy ui in android 12 or not?

[CrazyBoy28]

Visit Service Centre

[BalaBabu]

Mine also happened same (A51) last week after updating it to Nov security patch. I tooked it to service center, after checking they replaced new mother board (free of cost ,since it was under warrant period ). Will update after 2 to 3 days .better take the device to service center.

[DanishSk]

My warrant period got over

[k4nn4n]

Any updates?

[BalaBabu]

A51 motherboard changed . No problems till now.

[k4nn4n]

Thanks bro, i just bought used A51 phone and i hope will not get this problem

[MdSibtainRezaAnsari]

This happened to me as well 5 days ago.....

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support