Original topic:

Earphone mic and buttons not working on A52

(Topic created on: 08-05-2024 12:24 PM)
244 Views
Fenilrathva
Active Level 3
Options
Galaxy A
I have Samsung Galaxy A52 4G phone. I am using wired earphone. The earphone is new. My Earphone's mic and buttons are not working on my phone but i am able to hear next persons sound on calling but next person can't hear me beacuse mic is not working and I also able to hear music and videos sound. I have tried multiple earphone but issue is the same. This issue only occurred when I am connected to Earphone. Earphone mic works properly on another phone but not works on my A52 phone. This issue is only with My phone I Don't understand why please help me to slove this issue. I have also try to reset setting and restart the phone but issue not sloved.

5 Comments
USHIRAA
Active Level 6
Galaxy A
Either earphone is damaged or that earphone is not compatible with your phone. Check earphone with other phone and check phone with other compatible ear phone. You come to know where the real.problem exists...
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Fenilrathva
Active Level 3
Galaxy A
I have ordered new earphone but it is not working on my phone but working on my laptop and another phone earphone is not damaged it is new one. Also I have tried multiple earphone but issue is the same.
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USHIRAA
Active Level 6
Galaxy A
May be your phone earphone slot is damaged by harsh handling. Better to contact service center fir further assistance.
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Check the physical condition of headphones: Take a look at the connector on your headphones and make sure it's not bent or broken, and that the cable is not damaged.
The easiest way to figure out what's causing the issue is to try another headphones on your phone or try your current headphones with another device.

Check left-right sound balance settings: You may encounter a situation when the audio is coming only from one side of the headphones.

In this situation, it is advised to check the Left/right sound balance settings. Sound balance controls the balance of the sound of the media player when you are using headphones. If the balanced value is set only to one side of the headphones that is either left or right then a sound could be heard according to the selected direction.

Adjust the left/right balance of the sound (except calls) when using headphones through the below steps: Settings> Accessibility> Hearing enhancements> Adjust left/right sound balance.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

If still facing issues, please visit the service center for a physical inspection of your device and headphones. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Tanveer22
Beginner Level 2
Galaxy A
I bought Samsung type c to 3.5 mm jack converter, now mic is working
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