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Galaxy A- Mark as New
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Galaxy AThe best combination I found is one physical SIM and one eSIM. This works flawlessly.
This is not a Samsung issue. It is an issue with Indian carriers. There are factors like carrier support and eSIM memory capacity.
Here is a detailed explanation:
https://www.samsung.com/ae/support/mobile-devices/how-many-esims-can-i-add/
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Galaxy A- Mark as New
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Galaxy AThat is exactly how I have set up
SIM 1 (Primary) as eSIM
SIM 2 (Secondary) as physical SIM
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yesterday in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
● Kindly check the device in different locations/network coverage areas.
● Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).
● Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.
● Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.
● Kindly try to contact the service provider once.
● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.
● You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support