Original topic:

Dual messanger error in june update

(Topic created on: 06-19-2021 02:35 AM)
114 Views
Bhawanirajpurohit
Active Level 1
Options
Galaxy A
After update in june the dual messager folder is deleted and cant assces many other feactures such as camera click and others in dual whats app

4 Comments
Siva1741
Active Level 5
Galaxy A
Whatsapp reply of this issue through email
#- WhatsApp Support -##

Hi,

Thanks for your message.

We provide limited support to WhatsApp users that use Dual App, Dual Messengers, or App Twin. Running a modified version of WhatsApp on a device can create issues for both versions.

For the best WhatsApp experience, please remove the Dual App or Twin App version.

If you have any other questions or concerns, please feel free to contact us. We'll be happy to help!

--
WhatsApp Support WhatsApp Support Team

Take a look at our Help Center!

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Haz23
Active Level 2
Galaxy A
All this while it was working fine. How come after a update, suddenly the data can vanish. There should be a proper intimation before doing this !!!
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Galaxy A
Same here it was wotking fine before the update and the dual app is builf in Samsung and its after samsung update the problem started
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