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09-20-2021 12:07 PM in
Galaxy AI am unable to open PDF files on whatsapp (Samsung dual messanger Whatsapp). It shows error " This file could not be accessed. Check your connection or make the filw name shorter". Also i am unable to send photo using whatsapp jn built camera. It shows error " This file format is not supported." Same Pdf file open in main whatsapp but it can't open in whatsapp which i use as dual messenger.
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09-25-2021 11:10 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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11-23-2021 05:11 PM in
Galaxy ASame problem persist, it dosnet get solved