Original topic:

Dual WhatsApp

(Topic created on: 08-09-2021 07:07 AM)
maxmax09
Beginner Level 2
Options
Galaxy A
Hello
I have Samsung A9 which support dial apps and after the new update of WhatsApp I cant locate the picture or videos or documents or pdf files on my device plz help me to find these file in my mobile
9 Comments
Samsung_specialist
Community Manager
Options
Galaxy A

The issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved.

Due to this change, Dual Messenger didn't sync media saved at new path and so this is causing problem.

Samsung is trying to solve the problem quickly by contacting WhatsApp team.

Vjais
Active Level 3
Galaxy A
No any changes after updates 😡😡
0 Likes
GoldUnseen
Active Level 7
Galaxy A
Thanks for an update
0 Likes
kushd08
Active Level 3
Galaxy A
Hello team,
Its been now months and the status is still the same.
'Samsung is trying to solve the problem quickly by contacting WhatsApp team'
0 Likes
Salim82
Beginner Level 2
Galaxy A
Hello you sove the problem?
0 Likes
MdTajammul
Active Level 7
Galaxy A
@Maxmax09 please use WhatsApp Business you will get all your data (photos and videos) back. Don't worry 😉 and enjoy.
GSPAYSAR
Active Level 3
Galaxy A
Thnks.. it works
Jammmmal
Beginner Level 4
Galaxy A
How ?
MdTajammul
Active Level 7
Galaxy A
Use WhatsApp Business u will get all data