Original topic:

Dual WhatsApp not opening documents

(Topic created on: 07-03-2021 12:51 PM)
52 Views
Abhishek0802
Beginner Level 2
Options
Galaxy A
Can anyone please let me know if anyone else is also facing the issue which I am facing?
I have dual WhatsApp in my phone. The same document opens fine on the primary account but if i try to open on dual WhatsApp it says the file is corrupt.
Please give me any solution if someone has.
3 Comments
SoumitraM
Active Level 1
Galaxy A
Solution is to use a whatsapp business app
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SeNaTamil
Active Level 7
Galaxy A
Send feedback/ error report on samsung official
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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