Original topic:

Dual WhatsApp folder is Missing

(Topic created on: 06-12-2021 01:37 AM)
340 Views
Samsung_8WRud7V
Beginner Level 2
Options
Galaxy A

Hello Sir, 

I am Using Samsung A51,

My Dual WhatsApp folder is missing from My Files, and Gallery, And can't see new downloaded pictures and videos and lost some old videos too, I can see and play them through WhatsApp App, but can't see in MyFiles and Gallery, Please see this issue and fix it, I have really important data to have can't risk to lose that data.

Thankyou

3 Comments
GSPAYSAR
Active Level 3
Galaxy A
Tried below steps but failed 4r me. U can have a try..

Please try the below steps:
1. Do data backup for dual whatsapp and the main whatsapp on a different google account. Don't forget to back up your video data also.

2. Uninstall dualwhatsapp first then the main Whatsapp

3. Reinstall the main WhatsApp, select restore data. Then reinstall dual whatsapp, select restore data.
You also can download the Smart Tutor app from the Google Playstore to get remote assistance with this issue.

Hope that helps!
Samsung_specialist
Community Manager
Options
Galaxy A

Thanks for sharing this!

Samsung_specialist
Community Manager
Options
Galaxy A

Hi there,

Please bring the device to a Samsung Service Center to have it checked out. 

Thanks!