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06-12-2021 01:37 AM in
Galaxy AHello Sir,
I am Using Samsung A51,
My Dual WhatsApp folder is missing from My Files, and Gallery, And can't see new downloaded pictures and videos and lost some old videos too, I can see and play them through WhatsApp App, but can't see in MyFiles and Gallery, Please see this issue and fix it, I have really important data to have can't risk to lose that data.
Thankyou
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06-12-2021 11:15 AM in
Galaxy APlease try the below steps:
1. Do data backup for dual whatsapp and the main whatsapp on a different google account. Don't forget to back up your video data also.
2. Uninstall dualwhatsapp first then the main Whatsapp
3. Reinstall the main WhatsApp, select restore data. Then reinstall dual whatsapp, select restore data.
You also can download the Smart Tutor app from the Google Playstore to get remote assistance with this issue.
Hope that helps!
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06-13-2021 11:01 AM in
Galaxy AThanks for sharing this!
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06-13-2021 11:00 AM in
Galaxy AHi there,
Please bring the device to a Samsung Service Center to have it checked out.
Thanks!
