Counselor answer
Dear Valued Customer,
Thank you for contacting Samsung Support Services; we are honored to have the opportunity of assisting you.
Regarding your query please be informed that whenever a software update is available the device automatically prompts to install the update. If your device has been bought from Pakistan official channel and is upgradeable, then you would be getting the software update prompt once the updated version is available for Pakistan for which unfortunately a date cannot be confirmed. As for devices purchased other than Pakistan official channel, the device will get the update on software from the country it was purchased.
Hope this will resolve your issue, if you need any assistance please do not hesitate to contact us with any questions and suggestions. General answers can be found on our website, where there are the most frequently asked questions (FAQ) of our customers. These can be seen under the [Support] section of our website.
Thank you for using our services, your satisfaction is very important to us.
Kind Regards,
Samsung Customer Support
Samsung Contact Center: 0800-Samsung (72678)
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* Your Transaction Number is 1151716487
bro updation country k correspondence e aaty han ap ka dubai ka ha to Pakistan ma chal raha to jub dubai ma update ni aye gi to update Pakistan ma aaye gi to hoga yr
Jo phone USA ka ha or Pakistan ma import unofficial import ho k apke pas aya ha uspe update USA k hisab se hi ayegi Model number se pata chalega. Apki post ma upper Pakistan Official Channel ka matlab ha Samsung Pakistan ne khud phone Korea, China, Vietnam se import krke apko sell kiye woh official Pakistani channel hain.
