Original topic:

Crash & bug

(Topic created on: 11-06-2023 08:26 PM)
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SyedTabrez
Active Level 4
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Galaxy A
After updating this beta version facing lots of issues no sound in Facebook videos, phone lags a lot at times fell like throwing the phone in Samsung showroom, resolve this ASAP 

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2 Comments
Galaxy A
Who told you to jump into a beta version? Its always going to have bugs and is meant for testing only. Next time read while jumping into beta testing Screenshot_20231106_090206_Samsung Members.jpg
cs_member10
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that the One UI Beta Program is designed to provide a better customer experience through a more reliable operating system (OS). During the One UI Beta Program you will be able to send us your feedback on areas including device performance, stability, and usability.

Kindly share the log file of the issue. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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