Original topic:

Colour Palette

(Topic created on: 10-25-2023 09:04 AM)
45 Views
Bhasith
Active Level 2
Options
Galaxy A
Colour Palette feature is not working while changing the wallpaper. I need to turn off and turn on the colour palette feature to get the colour while changing my wallpaper.
4 Comments
Samsung_specialist
Community Manager
Options
Galaxy A

To help address this matter effectively, we recommend following these steps:

Reset All Settings: Begin by resetting all settings on your device. This action restores your device's settings to their default configurations, but it will not erase your personal data. Here's how to do it:

Go to "Settings" on your device.
Scroll down and select "General" or "General Management," depending on your device's terminology.
Scroll down and tap on "Reset."
Choose "Reset All Settings" and confirm your selection. After resetting all settings, try the action or function that was previously causing the issue to see if the problem has been resolved.

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Bhasith
Active Level 2
Galaxy A
I have already reset the device and tried this feature as if it were a new mobile, but the feature does not function
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Samsung_specialist
Community Manager
Options
Galaxy A

We appreciate your patience and cooperation as we work to address the issue you are currently facing with your phone. In an effort to resolve the problem, we recommend taking the following steps:

Factory Reset: You can perform a factory reset on your phone. This process will restore your device to its original settings, which can help resolve software-related issues. Please ensure that you back up your important data before proceeding with a factory reset. If, after the factory reset, the issue persists, please do not hesitate to contact us again for further investigations. We are here to provide you with the necessary support and guidance to ensure that the issue is resolved to your satisfaction.

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XEnderloltod
Active Level 4
Galaxy A
Change the wallpaper or factory reset the phone
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