After updating clock app on my A73 the alarm is not ringing in vibration mode (only vibrates) whereas it rings in general mode. Anyone else facing this issue.
We apologize for any inconvenience. Make sure to follow the below:
- Clear Cache for the Clock App. (Settings > Apps > Clock > Force stop > Storage > Clear Cache).
- Restart your device by pressing and holding the Volume down and Power keys for 7 to 10 seconds.
- Check if you have installed any third-party application from an unsecured source (other than Google and Galaxy stores), it may cause the issue.
Head to My Files > Downloads > Check if you have any apps installed from browsers.
- Check if you have any updates for your device. Setting > Software update > Install.
- If the same issue occurs, kindly send us the device logs. You have to send the device logs via Samsung Members App> the technicians will diagnose these logs to determine the cause > they will respond to you with the solution and if you need to go to a service center for physical diagnosis.
- To send the device logs, please follow the below:
Press and hold Samsung members Icon > Then tap on Error reports > Select the category of your report > Make sure that "Send Log Data" is selected to help resolve your inquiry> Describe your problem in detail> Change the frequency to whatever you prefer > Then send it.
For more information regarding this, you are welcome to visit our website and watch the tutorial sending logs by following the link below:
