Original topic:

Charging time

(Topic created on: 03-24-2024 10:00 AM)
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Arunzzz
Active Level 3
Options
Galaxy A
What is the charging time for galaxy a53 users after the latest update mine takes more than 2 hours to get full charged now is anybody facing the same issue..??
6 Comments
Galaxy A
Turn on fast charging by going to settings
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Arunzzz
Active Level 3
Galaxy A
Already turned on
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Galaxy A
Disable it and see how much time does it take, and are you using the 25w charger?
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Arunzzz
Active Level 3
Galaxy A
Yes I am using 25 w charger
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Record4
Active Level 10
Galaxy A
I am also facing the same issue. My device is nearly 2 hours to get full charge. May be fixed in next update.

👉 Send error report to samsung.
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, kindly perform the following steps to resolve your issue.

Use a ''Genuine Samsung charger'' with your device, If you are using a non-genuine Samsung charger, check the device charging by using another Samsung genuine charger. (If available)
Note: We always recommend using a genuine Samsung charger for charging your device.

Check the physical condition of the USB cable
Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs, etc. If it is damaged, then kindly visit your nearest service center to get it replaced.

Check charger functionality
Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

If different devices charge with the same charger:
It seems your charger is functioning, before getting into the mobile-related troubleshooting, I would like to know whether you are using a Samsung-approved charger.
Note: We recommend our customers use only Samsung-approved chargers, as 3rd party chargers with different output ratings may cause errors in the device.

If the device charging with a different charger:
It seems there is an issue with your charger, kindly check the physical condition of your charger for any damage.
If damage: The issue might be because of the damage hence we request you to visit the Samsung service center to get it replaced (Warranty not applicable).
If not damaged: We have tried all possible troubleshooting and the issue has not been resolved. I request you to visit the nearby service center along with your mobile and charger for a detailed inspection.

Check charging
If the rating is 15W or above: Kindly try to charge the device in a non-inverter socket.
If the customer using a normal socket: As a safety measure Fast charging may not support, you while you are using the device hence, request you to keep the device idle and check the charging performance.
Note: Kindly open Device Care from settings > Battery > Please tap on three dots (more options) at the top right-hand side > Please select settings > Enable fast cable charging.
For Android 11: Kindly open Device Care from settings > tap on Battery > tap on More battery settings > Fast charging > Turn on.

Charge the device in switch condition
Kindly follow the standard charging procedure. i.e.; please charge the device in switch-off condition for a minimum of 10 minutes.
If not resolved: (Removable battery) – Kindly remove the back panel of your device and check the physical condition (Bulge, Swelling, or visible damage).
If the physical condition is not good: Request you to turn off the device immediately and please do not try to charge or tamper with the battery, also request you to visit the service center immediately.

Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them.
On the home screen swipe down the notification panel.
Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Close background running apps
''Multiple applications'' are running in the background of the device?
When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.

Avoid usage of mobile phone during charging
Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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