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Original topic:

Charging problem

(Topic created on: 08-07-2021 06:02 PM)
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Denzy
Beginner Level 4
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Galaxy A
My A30s is only charging when its switch off can it be my charging port or something else 
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1 Comment
Tsogo_sam05
Moderator
Moderator
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Galaxy A

Hi, Denzy kindly backup your data and reset your phone to factory.

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Cloud and Accounts
4. Tap on Backup and Restore
5. Select Backup.

You can also backup and update using Samsung Smart switch and. Herewith Smart switch link:

https://www.samsung.com/za/support/smart-switch/

Install the program on your computer and connect your phone to your computer using an Original Samsung cable and follow the prompts.

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select General Management.
4. Select Reset.
5. Select Factory data Reset.
6. Tap Reset.

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