Original topic:

Charging and draining problem

(Topic created on: 05-04-2021 01:05 AM)
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manmohanmishra
Active Level 1
Options
Galaxy A
After the update of android 11 my A71's battery is draining faster and without disabling fast charging option it has taken more than 2 hours to charge it from 15% to 95%.
It sucks no meaning of fast charging...😓

3 Comments
Rakesh2
Active Level 1
Galaxy A
I also face battery draining issue...
SRatnam01
Active Level 7
Galaxy A
Does your phone get heated during charging ? If yes, then try to keep the phone on a cool surface (screen down position) and then charge it. Keep in mind that the surface also don't get heated. Same was happening (though it was same before one ui 3, in summer time) to my phone, now, I charge the phone on black marbel surface which easily takes the heat and keep the phone cool and now my phone takes around 1 hour and 10 minutes to fully charge from near about 5% charge remaining.
Samsung_Support1
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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