Active Level 1
When I charge my device A50s, the charging sometimes stops at a particular percentage.The percentage doesn't increase.
I had installed Android 10 update in March and since then charging speed has decreased but nothing like this had happened before. I have been facing this issue for 5 days. Is there anyone else who is facing the same issue? Please tell me. Advice me what I do.

Active Level 3
1. factory reset your device.
2. Switch off and charge 100%
I can't factory reset my device because Android 10 will be lost.
Active Level 6

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please be assured and to resolve this issue kindly follow the given below steps:

1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

2)Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

3)Reset the device: -Kindly create data backup of your device via SMART switch mobile application or pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support