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06-02-2020 11:12 PM in
Galaxy AI recently got an update for A50 of Android 10, but after the update I am not able to charge my phone. At present I am at just 14% if it is connected to my PC it charges but not possible with its charger...
Its showing that it is charging but not happens even after 1 hour I am at 14%.
Please please solve the issue
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06-02-2020 11:16 PM in
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06-03-2020 01:01 AM in
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06-03-2020 01:50 AM in
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06-04-2020 07:26 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
1. Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged then kindly visit your nearest service center to get it replaced.
2. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.
Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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08-26-2020 11:28 PM in
Galaxy AI am also facing the similar issue with my A50. It has nothing to do with the charging port or Cable. it's due to android update. When I am not charge my phone, I still get USB connected /disculonnected silent notification continuously. With that said, I think a big update will resolve this issue. Please help.
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10-06-2020 07:50 AM in
Galaxy A