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Active Level 1
After the update of Android 10 in Samsung A50 battery take 5 hours to fully charged 
Please resolve this issue
8 Comments
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Active Level 5
check your phone in safe mode
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Active Level 1
how to check
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Active Level 5
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Beginner Level 2
check it is charging in fast charging when u connect to the charger.if it show charging only it means it is not charging in fast.
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Active Level 1
yes it is show fast charging notification
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Active Level 1
but not charge fast after the update
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Active Level 4
and overheating
battery drains when it is in idle
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Active Level 5

Dear Samsung Member,

 

Greetings from Samsung Customer Support!


We apologies for your inconvenience. Please perform the below mentioned steps to resolve the issue:

 

1. Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged then kindly visit your nearest service center to get it replaced.

 

2. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.

Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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