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Beginner Level 2

My daughter has the Samsung a20e. She has recently updated on the 12/7/20. When she is on video call no one can hear hear. We have checked microphone and speaker and they are working fine. Anyone any suggestions of why this is happening 

6 Comments
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Expert Level 1
same problem in A50S after recent update
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Any idea of how it can be fixed?

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Expert Level 1
software update will fix it
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Active Level 5
try reinstalling the app
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