Camera photo issue

[sanjay8591]

What's wrong with Samsung? The camera photos in A54 captured in yellow shade and also in high contrast. It gets rectified in one update and then again occurs after another update. It has became routine now. Why Samsung is providing such a bad experiences to its customers. This is really frustrating. I hope Samsung will come up with proper solution so that customers can retain their trust in the brand.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Kindly check the physical condition of your camera lens, such as broken camera lens or scratchy camera lens.

● Kindly camera lens cleaning: Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support

[sanjay8591]

Dear Samsung Customer Team,

Thank you for your reply. I'd like to inform you that I have purchased this phone before one and half years ago and I've been facing this issue since that. The observation which I have for issue is the problem from Samsung itself. I've done the troubleshooting you mentioned many times but the problem is as it is. As I mentioned in the concern, the problem is with Samsung updates. It was occurring during the UI6 version then it got resolved in then UI6.1 update but now again it is occurring in then UI7 update. So the problem is with Samsung. I'd request you to troubleshoot from your end and provide a permanent solution on this rather than advising customers for unnecessary and useless troubleshooting. Thank you.