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Original topic:

Camera issues

(Topic created on: 04-15-2024 01:38 PM)
77 Views
lwandie
Beginner Level 2
Options
Galaxy A
I need help
My A05s camera doesn't open and it started after I updated it to android 14
3 Comments
NotAdmin
Active Level 10
Galaxy A
Contact Samsung by opening the Members app, go to Support on the bottom right corner and scroll untill you see Error Report. Click on it and follow the steps
Steven04
Active Level 1
Galaxy A
Just clear data and cache of the camera app on settings.
Nicky_sam03
Moderator
Moderator
Options
Galaxy A

Thank you for reaching out lwandie, apologies for the inconvenience caused.

Please follow the following troubleshooting steps;

Clear the cache of the camera app.

To clear an app's cache:

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Select the sort by icon next to 'Your apps'.
5. Select the switch next to 'Show system apps' and select OK.
6. Select the app you'd like.
7. Select Storage.
8. Select Clear cache.

 

Perform a soft reset on your device. Follow the steps below on how to do a soft reset.
Press and hold the power and volume down buttons for about 10 to 15 seconds.

 

 You can also reset app preferences if the issue persists;

 

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Select the menu icon in the top right hand corner.
5. Select Reset app preferences.
6. Select Reset.

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